IEX Helicopter Information
FREQUENTLY ASKED QUESTIONS
- What is your luggage policy?
We guarantee 25 lbs of luggage per guest, however, if there is space available we will do our best to accommodate all excess baggage. Maximum luggage dimensions allowed are H22” x W9” x L18
- ”How long does it take to fly to Catalina Island?
Exact flight-times vary depending on the type of aircraft, however, normally Long Beach to Avalon – 15 minutes
- Can you fly passengers with restricted mobility?
We strive to accommodate all guests however, we strongly encourage you to read section “Guests with Restricted Mobility” in our flight policy before making a reservation.
- What do I need to bring with me when I check in?
If your payment was completed in advance, all we need is a valid ID. Please also remember to watch our safety video prior to arrival. You may find it at the bottom of this page
- .What is your pet policy?
Animals less than 25 lbs may be transported in a pet carrier on your lap, middle seats only, carrier dimensions not to exceed the following dimensions: length 24”, by width 16” and height 18”. All other animals can be transported in a carrier in the baggage compartment of the aircraft. All companion animals must comply with this policy regardless of whether they are a “trained service animal”, an “emotional support animal” or a “pet”. Click here to read the full policy.
Please read our Terms and Conditions carefully before your flight
Your use of the IEX Helicopters’ (Island Express Helicopters Inc.) transportation services is expressly conditioned on your full acceptance of, and compliance with these Travel Policies. These policies apply to all passengers, visitors, and others who may access our property and services.
- Prohibited Items
IEX Helicopters (Island Express Helicopters Inc.) is a federally regulated Air Carrier. The following items are prohibited from being carried on any aircraft without prior notification and legal exemption from federal regulations: Weapons and ammunition and anything that could potentially be used as a weapon, hazardous materials i.e. explosives, flammable items, lithium batteries, propane, etc., illegal drugs and contraband including marijuana.
- Weight Limits
We are required to complete weight and balance calculations before each flight therefore guests are required to submit their approximate body weights when making a reservation. Depending on the type of aircraft and the number of passengers, body-weight and size limits may apply. All passengers are weighed at check-in, and we reserve the right to refuse service if there is a significant discrepancy between the given weights. Please be as accurate as possible when submitting your weight.
- Cancellation Policy
Packages Booked with the Glenmore Plaza Hotel are NON CANCELABLE AND NON REFUNDABLE
- Check-In Time
All guests must check-in 30 minutes prior to their scheduled departure time. To maintain our flight schedule, reservations are held until 15 minutes before departure. Reservations are automatically canceled after this point with no change or refund options. For Catalina Island flights we recommend arriving up to 45 minutes early to allow for traffic, parking, and check-in.
The maximum baggage allowance is 25 lbs per guest. Helicopters have limited cargo holds, therefore please use soft-sided bags that do not exceed the dimensions of standard carry-on luggage (L22″ x W9″ x H18″). Please let us know in advance if you intend to bring any large or odd-shaped baggage with you. We cannot guarantee accommodating coolers at this time. Please remember to review the list of prohibited items before making a reservation.
- Children and Infants
All infants who have reached their second birthday must have their own seats. This is an FAA regulatory requirement for their safety and is beyond our control. Infants who have not reached their 2nd birthday may travel on a parent’s lap. Please provide proof of age for all children under the age of two.
- Traveling with Animals
ANIMAL ARE NOT PERMITED IN THE GLENMORE PLAZA HOTEL
- Guests with Restricted Mobility (THE GLENMORE PLAZA HOTEL HAS NO GROUND FLOOR ROOMS OR ELEVATOR)
- Alcohol and Drugs
Per Federal Air Regulation, passengers who are or appear to be under the influence of alcohol or drugs may be refused service.
- Force Majeure
We are not responsible for adverse elements beyond our control, i.e. weather or mechanical breakdown.
IEX Queen Mary Terminal
1175 Queens Hwy.
Long Beach CA 90802 along | email@example.com